Delivery & Returns
All UK orders are posted 1st class signed for delivery. We aim for you to receive your order within 2-5 working days. If you have extenuating circumstances and require a parcel quicker please feel free to whatsapp us to arrange a quicker turnaround if possible.
All international orders are also sent signed for and we anticipate you will recieve them in 7-10 working days if not before.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you need to exchange an item, send us an email at firstname.lastname@example.org and send your item to: Bella Boutique Ltd, C/O Diamond Logistics, Unit 3 The Old Mill, Chapel Lane, Warmley, Bristol, BS15 4NQ
To return your product, you should mail your product to: Bella Boutique Ltd, C/O Diamond Logistics, Unit 3 The Old Mill, Chapel Lane, Warmley, Bristol, BS15 4NQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if it isn't received we will not be able to issue you a refund.